Recruitment category: Marketing
Job nature: Customer Service Manager
Location: Nanshan, Shenzhen
Salary: face to face
Release time: April 4, 2018
Education requirements: junior college or above
Language requirements: Unlimited
one According to the company's development needs, formulate department development plan, and continuously optimize customer service system and innovate service mode;
two Establish and improve the terminal customer return visit system, establish the return visit process and standard, and supervise the implementation;
three Do a good job in the management of customer files and the regular return visit of customers, continuously optimize the methods and methods of customer satisfaction survey, and formulate long-term plans to improve customer satisfaction;
four Responsible for the management and coordination of customer feedback, complaint collection, tracking and handling as well as the resolution of major customer problems; Collect and sort out solutions to common problems, and organize them into documents to form standard service scripts.
five Organize and coordinate all terminal sales departments to do a good job in customer service, and have the right to execute customer complaints;
six Responsible for organizing the internal staff training of the Department, arranging the training content reasonably according to the needs, and doing a good job in the assessment and follow-up after the training, so as to improve the professional ability and comprehensive quality of the Department staff.
seven Clarify the responsibilities of the staff of the Department, establish and improve the performance evaluation scheme of the Department staff, and regularly report the return visit record form and other business reports.
one College degree or above, more than 3 years of relevant off-line terminal customer service experience, furniture and home furnishing industry experience is preferred;
two Good language skills, rich industry knowledge and experience, proficient professional skills;
three Have good interpersonal communication skills, listening skills, professional customer service telephone answering, body language expression skills;
four Take the customer as the center, the work enthusiasm, meticulous, is responsible, has the team cooperation spirit and the professional dedication spirit.